The Passport Care Plan ensures that your writer continues to perform at a high level. Features of the Passport Care Plan includes coverage of:

• Necessary parts for repairs, with the exception of accessories and the main battery

• Labor costs associated with repair

• Replacement of worn pads

• Installation of new internal backup battery

• Installation of the latest software updates

• Free ground shipping of machine back to you after repair

• Disassembly with a thorough cleaning, lubrication and inspection of internal parts.

• Electronic testing

Top Cat Steno is the new service provider for all Advantage - Passport and Passport Touch Writer Care Plans. The “Renewal Plan” is for existing Advantage customers that are looking to renew their Care Plan prior to expiration. The “Reinstatement Plan” is for customers that would like to pick up coverage that has expired.

New plans for writers which are out of warranty are subject to an additional cost of $100. Writers must be examined to be eligible for service. Any pre-existing issues that require repair must be paid for prior to the start of service.

Loaner Writers: Add a loaner writer to either plan so you can continue working while we service your writer. Loaner writers are shipped via 3-business day ground. Expedited shipping is available for the difference in shipping costs. Top Cat Steno pays for shipping both ways.