Passport Writer Care and Protection Agreement

This Writer Care and Protection Agreement is a legal contract that describes the terms and conditions of the Advantage

Care and Maintenance Plan (“Plan”) that you purchased to cover your writing machine (“writer”). To inquire about your

Plan or to schedule your writer’s annual maintenance, call the Administrative department at (985)871-0200.

This is not a contract of insurance.

ELIGIBILITY & PRICING

• The writer must be in fully functioning condition at the time of Plan purchase.

• Optional loaner coverage may only be added on an annual basis and before the coverage for the Plan purchased

takes effect.

• New Plan rates are for those with neither (A) an active warranty nor (B) an active Plan. There is a 30-day waiting

period for New Plan purchases to take effect. Any claims made within the first 30 days will be subject to full retail

repair price and full retail loaner price.

• Renewal Plan rates are for those with either (A) an active warranty or (B) an active Plan. This coverage takes

effect immediately as the previous active warranty or active Plan ends.

• Plans are nonrefundable and nontransferable.

• Plan rates are subject to change without notice.

PLAN COVERAGE & LIMITATIONS

• There is no deductible for services covered under this Agreement.

• Length of coverage is 365 days from the date the Plan takes effect.

• Technical support is available 24/7/365 at 800-800-1759.

• Plans do not cover writer malfunction due to causes beyond our control including, but not limited to, those

necessitated by operator or owner negligence such as the failure to maintain the product according to the

owner's manual, accidental damage, abuse, misuse, vandalism, theft, mold, mildew, rust or corrosion, damage

caused by lightning and other acts of nature.

• An exception to the above is that the Passport Touch Platinum Plan covers cosmetic damage to the upper and

lower shell. Top Cat Steno at its discretion may replace a damaged upper or lower shell with a shell of

identical color. This shell coverage includes that of permanent scuffs, scrapes, marks and other annoyances. Note

that this cosmetic coverage does not apply to the screen casing, screen, key tabs, buttons or wheels.

• For Plans with catalog discounts, discounts may not be combined with any other promotional offers.

OPTIONAL LOANER PROGRAM

•Top Cat Steno covers shipping of the loaner writer both ways.

• Loaner writers are shipped via 3-day Ground delivery.

• Loaner writers shall remain the property of Top Cat Steno.

• Loaner writers not returned within the agreed upon timeframe will be billed at full retail price.

• Requests for loaner writers must be made through the technical support department.

• For Plans without loaner coverage, loaner writers are available for rent only at full loaner cost.